Last updated: 8 July 2026

These Terms of Use govern access to and use of the FLO AI sales-assistant service and this website. By using FLO you agree to these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

1. Definitions

“FLO”, “we” or “us” means Neurony Solutions SRL (“Neurony”), the provider of the service. “Customer” means the company that subscribes to the service. “Users” means the Customer’s salespeople and managers who use the service. “Service” means the FLO software, calls, and related features.

2. The service

FLO places briefing calls to a Customer’s salespeople before client meetings and debrief calls afterwards, synchronises calendars and CRM records, generates summaries, and keeps the Customer’s CRM updated. Workspaces are provisioned by us for each Customer; individual accounts are created when Users sign in with their company Google or Microsoft account.

3. Accounts and access

Access requires a valid company account on an email domain approved for the Customer’s workspace. Users are responsible for maintaining the security of their sign-in credentials and for activity under their account. We may suspend access where necessary to protect the service or comply with the law.

4. Acceptable use

You agree not to misuse the service, including by attempting to access data belonging to another Customer, interfering with the service’s operation, reverse-engineering it, or using it for any unlawful purpose.

5. Customer data and responsibilities

The Customer is responsible for the data it and its Users put into the service and for ensuring it has a lawful basis to do so, including in relation to its own clients’ personal data. The Customer must inform its salespeople about call recording and obtain any consent required by law. Our processing of personal data is described in the Privacy Policy and, where we act as a processor, in a separate data-processing agreement.

6. Third-party services

FLO integrates with third-party services chosen by the Customer (such as Google Workspace, Microsoft 365, Pipedrive, HubSpot, and voice and AI providers). Use of those services is subject to their own terms, and their availability is outside our control.

7. Intellectual property

The service, including its software, design and content, is owned by us or our licensors and is protected by law. These terms grant the Customer a limited, non-exclusive, non-transferable right to use the service during the subscription. Customer data remains the Customer’s property.

8. Availability and warranties

We work to keep the service available and reliable but provide it “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free, or that AI-generated content will be accurate or complete; Users should review it before relying on it.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our total liability arising out of the service is limited to the amounts paid for the service in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Term and termination

These terms apply while you use the service. Either party may terminate a subscription in accordance with the agreement between us. On termination, access ends and Customer data is handled as described in the Privacy Policy and the data-processing agreement.

11. Governing law and jurisdiction

These terms are governed by Romanian law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania, unless mandatory law provides otherwise.

12. Changes

We may update these terms from time to time. The “last updated” date above shows the latest revision; continued use of the service after changes take effect constitutes acceptance.

13. Contact

Questions about these terms? Contact us at contact@neurony.ro or via our contact page.